Faq

Contact

If you register, you accept the use conditions.
  1. Choose the type of product you are interested in, at the Collection section of the menu.
  2. Visualize the products you like the most. With a single click you will see the product in detail.
  3. Select the model that best suits you, select your size and add it to the basket. Now you can continue shopping or process the order directly.
  4. To finalize the purchase, go to your basket and follow the process. Don't wait long as items can sell out despite having them in your basket.
  5. Log in with your account or register by leaving us your personal and shipping data. If you have already registered before and you are already a coolway.com user, you just have to enter your email and password. Make sure the shipping address is correct.
  6. Select a payment method: your Visa/Mastercard bank card or Pay Pal account and confirm the payment.
  7. Check your email where you will receive a confirmation email with the details of your purchase.
  8. * If any of our products has any computer error in the price, (wrong price or price equal to 0 euros), the product will not be served with the consequent full refund of the entire purchase amount.
  9. Likewise, Coolway reserves the right to make the refund of a certain model requested and its amount in case the stocks of the same are exhausted or it is not in good condition.
  • Yes, it is necessary to register to buy on our website.
  • With the registration we provide you with the following purchases since it will not be necessary for you to re-enter your data every time you place an order online.
  • When you place an order, it will be sent to the address you registered when creating your account. If you want the order to be sent to another address, you can modify or delete your shipping data.
  • Spain - Peninsula and Balearic Islands: Shipping costs are free from € 45. If your purchase is less than € 45, an amount of € 3.95 will be applied.
  • Spain - Canary Islands: If your order is placed from the Canary Islands, the shipping costs will be € 3.95 in all cases.
  • Spain – Ceuta and Melilla: Shipping costs are free from € 45. If your purchase is less than € 45, an amount of € 3.95 will be applied.
  • Europe - Others: Germany, Austria, Belgium, Estonia, France, Holland, Ireland, Italy, Luxembourg, Poland and United Kingdom: 9,95€.
  • Spain - Peninsula and Balearic Islands: 2-5 working days*
  • Spain - Canary Islands: up to 8 working days*
  • Spain – Ceuta and Melilla: 2-5 working days*
  • Europe - Portugal: 4-10 working days*
  • Europe – Other: Germany, Austria, Belgium, Estonia, France, Holland, Ireland, Italy, Luxembourg, Poland and United Kingdom: 4-10 working days.
  • * Deliveries are made from Monday to Friday.
  • * In times of sales and special promotions shipments can be extended up to 12 working days.
  • Orders for two or more items may include multiple deliveries so you will receive the items on different dates as we serve from different warehouses.
  • You can receive it at the address you choose (home, work ...) but never in a post office box. It is very important that when you place your order you check that the shipping data is correct.
  • Yes! You can buy from anywhere but we only ship to the following countries: Germany, Austria, Belgium, Spain, Estonia, France, Holland, Ireland, Italy, Luxembourg, Poland, Portugal and United Kingdom.
  • When your order leaves our warehouses, we send you an email with the tracking number of the order of the transport company and a link to the website of the same so you can see when you want the status of your order.

You have 30 calendar days after receipt of your order to make the return.

Process and conditions to be able to return an item:

  1. To make a return it is essential that you present the order number and return code (we send it to you in the purchase confirmation email).
  2. The items have to be in perfect condition. They should not be used.
  3. The item must be returned in the same condition in which it was shipped. If you do not have the original packaging, you must replace it with one of similar size and capacity.
  4. It must be delivered to our headquarters within 30 days. We recommend that you do it by Correos with certificate to ensure that the package arrives:
    GrupoYorga
    C/Charles Robert Darwin, 34-36
    46980 Paterna (Valencia) SPAIN
  5. The cost of shipping is always borne by the customer. We do not accept in any case shipments postage due.
  6. The return will always be made in the same payment method.
  7. The deadline for the refund of the return can range between 3 and 12 working days from when we receive your return at our headquarters.
  • We do not accept exchanges, only returns. In the case of wanting an exchange, you have to return the item and make a new purchase.
  • You can cancel the order as long as it has not been shipped. To do this, please contact us as soon as possible. Contact
  • If it has already been sent, you will not be able to cancel it, but once received you can return it.
  • We may cancel your order whenever the product runs out or when we detect a problem with payment or delivery address.
  • If your order has been cancelled, it is probably because your size is not available at the time of order processing.
  • If your order (or part of it) is cancelled, we will refund you on the same account you used at the time of purchase. Remember that the refund always depends on your bank. This process can take a few days depending on the communication between the banks.
  • Another reason for cancellation may be some typographical error (in price, size ...) on the web, we will also cancel your order always notifying you of the incident.

You can pay by card or PayPal:

  1. Credit and debit card: We accept credit and debit cards, Visa, Visa Electron and Mastercard. Payment is made through the 100% secure payment gateway Servired.
  2. PayPal: You can choose this option as a payment method, you will only have to enter your account details of your account in PayPal. If you don't have a PayPal account, you can create one before you finalize your order.
  • Security in online shopping is essential. All transactions are carried out through secure payment systems and confidential payment data is transmitted directly and in encrypted form (SSL) to the entity.
  • Your purchase is charged once the bank authorizes the payment. You receive an email with the order confirmation and the money is withdrawn from your account.

Identity

VANYOR, S.A. (CIF: A96304134)

Physical address

Calle de Charles Robert Darwin, 34-36, 46980 Paterna, Valencia

Email Address

otros@grupoyorga.com

Phone

Respond to requests for information about the products that we offer through the web, customer service and incidents that are notified through the following form:

I have read and accept the Legal Notice and the Privacy Policy

* The data will be kept as long as the user does not express his right of cancellation

  • Manage user subscription to the COOLWAY newsletter in order to send them information, invitations to events, exclusive offers, news about trends, outfits and new seasonal footwear.
  • The data will be kept as long as the user does not request to be unsubscribed from the newsletter service.
  • Manage user registration for subsequent identification. The data that is included in the user's account may be used to process the purchase process as a customer, receive advertising and related offers, as well as carry out studies, surveys and statistics to carry out continuous improvement of the sales service and quality of the product.
  • The data will be kept as long as the user does not exercise their right to cancel their data.
  • Authorization by the user.
  • Contract of sale.
  • There are no transfers of data to third parties, except for legal obligations.

Access, rectification, opposition, deletion, automated decisions, limitation, portability.

You can exercise your rights through the following means: Email to rgpd@grupoyorga.com, providing documentation that proves the identity of the applicant (copy of the front of the National Identity Document, or equivalent).

In any case, you can request the protection of the Spanish Agency for Data Protection through its website

Response time.

1 month

In compliance with Royal Decree Law 13/2012, of March 30, and Law 34/2002 on Services of the Information Society and Electronic Commerce, VANYOR provides users with information regarding the cookies it uses and the reason for its use. use, as well as request your consent to use them.

There are different types of cookies

According to the entity that manages it:

Own cookies: are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third-party cookies: are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

According to the length of time they remain activated in the terminal equipment:

Session cookies: they are a type of cookies designed to collect and store data while the user accesses a web page.

Persistent cookies: they are a type of cookie in which the data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie, and which can range from a few minutes to several years.

According to the purpose for which the data obtained through cookies are processed:

Technical cookies: are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for dissemination videos or sound or share content through social networks.

Personalization cookies: are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed , the regional configuration from where you access the service, etc.

Analysis cookies: are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, applications or platforms and to create browsing profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.

Advertising cookies: are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided based on criteria such as the edited content or the frequency in which the ads are shown.

Behavioral advertising cookies: are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

Cookies are a tool used by web servers to store and retrieve information about their visitors. They are small files deposited on the user's computer to keep a record of their preferences and remember them when they return. The application we use to obtain and analyze browsing information is Google Analytics: https://www.google.com/analytics/ and https://www.google.com/analytics/learn/privacy.html?hl= is

This tool does not obtain personal data from users, nor the postal address from which they connect. The cookies used by VANYOR allow the storage of only statistical information, such as the number of pages visited, the user's language, the social network where our news is published, the number of users who visit us, the time of visit, the browser they use, the operator or type of DEVICE from which the visit is made, among others.

VANYOR uses cookies to remember your preferences, improve the website, detect new needs and assess the improvements to be introduced in order to provide a better service to users who visit us.

The user can freely decide whether or not to implant the cookies used on their hard drive. In this sense, we remind you that you can prevent the registration of cookies by configuring your browser to accept or reject, by default, all cookies. However, to benefit from all the functions of the site, we recommend that you configure your browser to accept cookies, which have been designed for the exclusive use of VANYOR.

To prevent the registration of cookies, configure your computer following these steps (Windows operating system):

For Mozilla Firefox:

• Select "Tools" from the menu and then "Options".

• Click on the "Privacy" icon.

• Select the desired options in the "cookies" menu.

For Microsoft Internet Explorer 6.0:

• Select the "Tools" menu and then "Internet Options".

• Click on the "Confidentiality" tab.

• Select the desired level with the cursor.

For Microsoft Internet Explorer 5:

• Select the "Tools" menu and then "Internet Options".

• Click on the "Security" tab.

• Select "Internet" and then "Custom Level".

• Select the desired option in the "cookies" section.

For Google Chrome:

• Click on the Google Chrome menu icon.

• Select Settings.

• Click Show advanced options, which you'll find towards the bottom of the page.

• In the "Privacy" section, click Content Settings.

• To allow first-party and third-party cookies, select the “Allow local data to be set” option. If you only want to accept first-party cookies, select the checkbox next to "Block site data and third-party cookies."

For Opera:

• Select the "File" menu and "Preferences"

• 2. Privacy.

For Safari:

• Go to "Security" in Safari's "Preferences" window.

• Look for the "Show Cookies" button at the bottom of the screen and click on it. This will bring up a window listing all the cookies stored on your computer.

• Select each cookie to get details, such as when it was installed, which site it came from and what it contains.